1. Introduction

Elite Medical Training Solutions (“EMTS,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, or interact with our services.

2. Information We Collect

We collect both personal and non-personal information, including:

  • Personal Information: Name, address, email, phone number, date of birth, identification documents, payment details, academic history, emergency contact, and certifications.
  • Payment Information: Collected and processed securely by third-party payment processors (e.g., Stripe, Affirm) in accordance with PCI-DSS standards.
  • Educational Records: Course enrollment data, attendance, test scores, clinical documentation, and certification outcomes.
  • Technical Data: IP addresses, browser type, device information, cookies, and usage patterns for analytics and site improvement.

3. How We Use Your Information

We use your information for the following purposes:

  • To enroll you in EMR, EMT Basic, and Advanced EMT courses
  • To verify eligibility for state and national certification
  • To provide customer support and respond to inquiries
  • To process tuition payments and manage payment plans
  • To maintain student records in compliance with Texas DSHS and NREMT requirements
  • To send course updates, reminders, and promotional material (with opt-out options)
  • To maintain security and compliance with applicable laws

4. How We Protect Your Information

We implement a variety of security measures including:

  • Use of SSL encryption on our website and Learning Management System
  • HIPAA-compliant data storage where applicable
  • Access restrictions and role-based permissions for internal staff
  • Regular data backups to secure cloud servers
  • Staff training on data protection and confidentiality policies

5. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with:

  • State licensing boards (e.g., Texas Department of State Health Services)
  • Certifying bodies (e.g., National Registry of EMTs)
  • Clinical sites and internship partners (for required documentation)
  • Third-party service providers who help us operate our website and LMS
    All such third parties are required to maintain confidentiality and data security.

6. Cookies and Analytics

We use cookies and analytics tools (e.g., Google Analytics) to improve website performance and user experience. You may manage cookie preferences in your browser settings.

7. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent to marketing communications
  • Request a copy of your records
  • File a complaint if you believe your data has been mishandled

To make any of these requests, please contact us at [email protected].

8. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 13 without parental or school district consent. Students enrolled through high school programs are processed under FERPA-compliant policies in coordination with school officials.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes agreement to the revised terms.

10. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact:Elite Medical Training Solutions
Email: [email protected]