Cancellation and Refund Policy

Elite Medical Training Solutions, Texas. Effective October 26, 2026

IMPORTANT: By proceeding with payment, you acknowledge and agree to the following terms of the Elite Medical Training Solutions Cancellation and Refund Policy, which follows the Texas Education Code, Chapter 132, and the rules of the Texas Workforce Commission (TWC).

Elite Medical Training Solutions (EMTS) provides Emergency Medical Technician (EMT) Basic, Advanced EMT, and Emergency Medical Responder (EMR) courses. To secure enrollment and manage the operational costs of these programs, EMTS incurs significant expenses up front. The following policy applies to all course enrollments.

1. Payment Responsibility

By enrolling in a course with EMTS, you agree to pay the course tuition and fees listed in your enrollment agreement, subject only to the cancellation and refund rights in this policy. Not attending or not completing the course does not by itself cancel your financial responsibility.

If you enroll using a payment plan, a deposit is required to reserve your seat. The deposit is applied in full to your tuition. You remain responsible for the payments under your plan, except as reduced by the refund calculation in Section 3.

2. Cancellation Policy

• Within 72 hours of signing: You will receive a full refund of all money paid if you cancel within 72 hours after signing your enrollment agreement. The 72 hours run until midnight of the third day, not counting Saturdays, Sundays, and legal holidays.
• Within the first three scheduled class days: If you cancel within the first three scheduled class days, you will receive a full refund, except that EMTS may keep up to $100 in administrative fees, plus the cost of any separately stated supply items you needed for the class days you attended (see Section 4).
• If you never start: If you paid tuition in advance and cancel without ever attending, EMTS may keep no more than $100 for the program. Everything else, including the rest of your deposit, is refunded.

To cancel, notify EMTS in writing by email or letter, using the contact information at the end of this policy.

3. Refunds After Class Begins

1. Basis for refunds: Refunds are based on the scheduled class time through your last day of attendance. Leaves of absence, suspensions, and school holidays do not count toward scheduled class time.
2. Your termination date for refund purposes is the earliest of: (a) your last day of attendance, if EMTS terminates your enrollment; (b) the date EMTS receives your written notice of withdrawal; or (c) ten school days after your last day of attendance.
3. Pro rata refund: If you withdraw or are terminated after the cancellation period, EMTS may keep up to $100 in administrative fees. You will be refunded the share of tuition and fees that matches the scheduled hours remaining in the program after your termination date. Under a payment plan, this means any remaining installments for hours you did not attend are reduced or cancelled.
4. 75% rule: If you have completed 75 percent or more of the program’s scheduled hours on your termination date, no refund is due, and you are responsible for the full tuition.
5. Refund timing: Refunds are completed within 60 days after your termination date.

4. Books, Uniforms, and Supplies

Books, uniforms, testing platform access, and other supply items are refunded separately from tuition. Each item and its cost is listed separately in your enrollment agreement. You are not required to buy these items until they are needed. Once purchased, they are non-refundable. Any item not needed for the portion of the course you attended will be refunded.

5. Full Refunds Required by Law

You will receive a full refund of all tuition and fees paid if: (a) EMTS does not accept you into the program; (b) EMTS discontinues the course and you are unable to complete it; or (c) your enrollment resulted from a misrepresentation in EMTS advertising, promotional materials, or statements by EMTS’s owners or representatives.

6. Incomplete Grade and Re-Enrollment

If you withdraw for a non-academic reason after completing 75 percent of the program, and you ask for it at the time you withdraw, EMTS will record a grade of “incomplete.” You may re-enroll within 12 months of your withdrawal to finish the program without paying additional tuition for the portion you already paid for.

7. Students Called to Active Military Service

If you withdraw because you are called to active duty in a branch of the United States military or the Texas National Guard, you may choose one of the following:

• (a) a pro rata refund of tuition and fees you prepaid for the portion of the program you did not complete, with cancellation of any unpaid balance for that portion;
• (b) a grade of “incomplete,” designated “withdrawn-military,” with the right to re-enroll in the same or an equivalent program by the first anniversary of your discharge from active duty, without additional charges beyond any unpaid original balance; or
• (c) a final grade or credit, if your instructors determine you completed at least 90 percent of the required coursework and showed enough mastery of the material.

8. Online and Short Courses

• Self-paced online courses, such as the EMR Online and EMT-Basic Online courses: refunds are based on the lessons completed. EMTS may keep no more than $50 if you never begin the course, or $50 plus the share of lessons completed if you withdraw after starting.
• Courses of 40 hours or less, such as Jurisprudence, CPR and first aid courses: the 72-hour cancellation period does not apply. Refunds are based on the hours attended.

9. Future Enrollment Option

In addition to your refund rights above, EMTS may, at its discretion, offer a student who cannot complete a course the option to apply payments toward a future class. This option is voluntary, is handled case by case, and does not replace or reduce any refund you are owed under this policy.

10. Payment Methods and Disputes

EMTS accepts major credit cards, debit cards, and electronic transfers. By paying, you confirm that you have read and agree to this policy and to the EMTS Tuition Payment Terms.

If you have a concern about a charge, please contact EMTS first so it can be resolved directly. If a payment dispute or chargeback is filed with your bank or card issuer, EMTS will respond and provide your signed enrollment agreement and your electronic acceptance of this policy as evidence. Any refund you are owed will be calculated under this policy.

11. Electronic Agreement and Signature

Under the Texas Uniform Electronic Transactions Act, checking the acceptance box and submitting your payment electronically is a legally binding electronic signature. It confirms that you understand and agree to this policy. This policy is provided before enrollment, and your acceptance is required before enrollment is confirmed.

12. Dispute Resolution and Venue

Before taking any formal action, you and EMTS agree to try to resolve any dispute in good faith, including through mediation if needed. Any dispute that is not resolved this way will be brought in the courts of Hidalgo County, Texas, under the laws of the State of Texas.

You may also file a complaint with the Texas Workforce Commission, Career Schools and Colleges, at any time.

Contact

Elite Medical Training Solutions
801 N. Bryan Rd., Suite 165, Mission, Texas 78572
Phone: (956) 328-3040